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    Warranty & Returns Policy



    Voxelab3dp accepts order cancellation before the product is shipped or produced. You will get full refund within 15 business days once order cancelled. Kindly noted that cancellation is impossible if product shipped out.

    Returns (if applicable)

    We accept return of Voxelab 3D printers within 30 days of receipt of delivery without giving any reason. The Return Policy provides detailed information about options and procedures for returning your purchase.

    If the return is caused by logistics damage, low product quality or Voxelab3dp sent wrong goods, Voxelab3dp bears the freight cost, otherwise Buyer bears the freight cost.

    If items are returned due to damaged logistics, wrong items or low product quality, Voxelab3dp will provide a prepaid receipt to customers in the United States. That saying Buyers do not have to pay the freight cost. For Buyers based in Europe and Australia, please pay the freight cost in advance. Voxelab3dp will refund the prepaid freight cost to Buyer's account within 7 working days after receiving the returned item. Once Voxelab3dp receives the goods, refund will be processed within 2 working days. Refund amount will be deposited to Buyer's account within 1-2 working days.

    To be eligible for a return, your item must be in the original packaging. To complete your return, please contact our customer service team to proceed.


    Voxelab provides a one-year limited warranty for the Voxelab 3D printer, a three-month limited warranty for the extruder, and a 1-month limited warranty for the LCD screen. 3D printing consumables are not covered in the warranty, consumables including silicon-glass build plate, SD card, USB disk, USB cable, filament spool, FEP film, resin tank, and printer cover. During limited warranty period, we could send any 3D printing parts (printing consumables excluded) free of charge for your replacement. During limited warranty period, we support part replacement (printing consumables excluded) or product return for refund if any part is damaged and could not be repaired. The warranty service is specified in the full warranty clause.

    Please note that the warranty time of single accessory order is 1-3 months, and the extruder, screen, heating assembly etc warranty time is 1 month.

    Privacy Policy

    Voxelab3dp is committed to protecting your privacy. This Privacy Policy applies to our website that links to ( the “Website”). Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information as used in US privacy law and information security, is the information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, in accordance with our website.

    Changes to this Privacy Policy

    We may update this Privacy Policy from time-to-time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any changes by posting the revised Privacy Policy on our Websites. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

    What personal information do we collect from the people that visit our blog, website or app?

    When ordering or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience.

    When do we collect information?

    We collect information from you when you or enter information on our site.

    How do we use your information?

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication.

    How do we protect visitor information?

    We assume most browsers provide SSL certificates.

    Do we use “cookies”?

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .

    Third Party Disclosure

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third Party Links

    We do not include or offer third party products or services on our website.


    Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

    We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

    COPPA (Children Online Privacy Protection Act)

    When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

    Fair Information Practices

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur. We will notify the users via email
    • Within 7 business days

    We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

    CAN SPAM Act

    The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:
    • Send information, respond to inquiries, and/or other requests or questions.
    • Process orders and to send information and updates pertaining to orders
    • We may also send you additional information related to your product and/or service.
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

    To be in accordance with CANSPAM we agree to the following:
    • Identify the message as an advertisement in some reasonable way
    • Include the physical address of our business or site headquarters
    • Monitor third party email marketing services for compliance, if one is used.
    • Honor opt-out/unsubscribe requests quickly
    • Allow users to unsubscribe by using the link at the bottom of each email

    If at any time you would like to unsubscribe from receiving future emails, you can
    • Follow the instructions at the bottom of each email.
    and we will promptly remove you from ALL correspondence.

    Contact Us

    If there are any questions regarding this privacy policy you may contact us on this page.

    Term of Service

    Welcome to the Voxelab official website: This website is owned and operated by Voxelab. Throughout the site, the terms “we”, “us” and “our” refer to Voxelab. Voxelab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


    Online Store Terms

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


    You must not transmit any worms or viruses or any code of a destructive nature.


    A breach or violation of any of the Terms will result in an immediate termination of your Services.


    General Conditions

    We reserve the right to refuse service to anyone for any reason at any time.


    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


    Accuracy, Completeness and Timeliness of Information

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


    Modifications to the Service and Prices

    Prices for our products are subject to change without notice.


    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


    Products or Services (if applicable)

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.


    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


    Accuracy of Billing and Account Information

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


    Voxelab will provide receipts for your purchases available through e-mail and through your account page on


    Optional Tools

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


    Third-Party Links

    Certain content, products and services available via our Service may include materials from third-parties.


    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


    User Comments, Feedback and Other Submissions

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


    Personal Information

    Your submission of personal information through the store is governed by our Privacy Policy.


    Errors, Inaccuracies and Omissions

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


    Prohibited Uses

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


    Software License

    End User License Agreement(EULA)


    This is a legally binding agreement between you and Voxelab. If you want to use Voxelab software, you must agree to these Terms of Service. Please read this summary carefully. By clicking on the “I Accept” button, you acknowledge that you have read and understand this EULA and agree to be bound by its terms. Or by downloading, installing, copying or using the Voxelab software in ANY way, you agree to be bound by the terms of this EULA. By clicking ”I Do Not Accept” button and the installation process will stop. However, if you do so, the 3D printer will not operate or will have out-of-date software. If this is a new purchase, you can return the 3D printer to the seller for a refund. You will then have no obligations to Voxelab. If you are upgrading the Voxelab software, you may continue to use the currently installed version of the software under the terms of the EULA applicable to that version, but the 3D printer may malfunction or stop functioning.


    From time to time, Voxelab may change or amend these terms. If we do, we will notify you, either through the user interface, in an email notification, or in some other reasonable way. If you keep using the software or hardware after the change becomes effective, you are agreeing to the changed terms.


    The agreement between you and Voxelab described in this document starts when you purchase, download, or install any Voxelab software and it lasts until Voxelab provides you with notice that you are in breach of any of the terms. If Voxelab terminates the agreement, you must delete any Voxelab software–but some of the terms of the agreement, such as the limitation on warranties, will remain in effect.


    If we ever have a disagreement arising out of or relating to this agreement, or any alleged breach, either party may appeal to the court under the jurisdiction of Jinhua for resolution.


    In no event shall Voxelab be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of Voxelab products. To the fullest extent legally permitted Voxelab EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to Voxelab.


    During installation, Voxelab software may ask you to opt in to the collection of diagnostic information regarding your use of Voxelab’ software or hardware in order to help our engineers improve Voxelab’ products. If you opt in, you agree that Voxelab may collect, maintain, and use information about the operation of Voxelab’ hardware and software, such as hardware serial numbers, print times, laser power levels, and 3D model sizes. No full models, 3D geometry, or personal information will be collected without your additional and explicit consent.


    Voxelab software is licensed, not sold. That means that Voxelab owns all of the rights in the software it is allowing you to use, except for components such as open source libraries that have their own licenses and rules. By allowing you to use it, it does not mean we are transferring ownership to you. You may not break our software down to analyze it, modify it, use it with non-Voxelab products, or redistribute it without our consent. You may not rent, lease, or copy the software to others. You may not use our software with non-Voxelab hardware. In short, you agree to respect any and all copyrights and patents that apply to the software.


    Software distributed by Voxelab is not covered under the limited hardware warranty. Voxelab software is provided to you on an “as-is” basis. That means that Voxelab and its suppliers disclaim all express, implied, or statutory warranties for any licensed software, including merchantability, fitness for a particular purpose, title, and non-infringement. If applicable law requires any warranties for the licensed software, any such warranty is limited to 90 days from the date of purchase, download, or installation–whichever is earliest.


    If you have questions regarding this agreement, or wish to obtain additional information, please contact us by fulling out a support form.


    Return Policy

    Voxelab accepts returns for refunds or exchanges, subject to the following:


    30 DAYS


    You can only return Voxelab 3D printers to us within 30 days of receipt of delivery without giving any reason. After 30 days, we do not accept returns. See our Warranty Policy for warranty service and procedures.




    Please fill out and submit this form before returning the item. As appropriate, we will issue you an RMA number, and you need to mark it onto the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.




    Pack the item according to our instructions to prevent damage in transit. Voxelab will cover the cost of shipping if your return is a result of quality defect by manufacturing. For other returns, you should cover the cost of shipping. Please use a shipping service that allows you to track the package.




    Return is only applicable to countries as below:


    North America: United States


    Europe: United Kingdom, France, Germany, Italy, Spain, Czech Republic, Belgium, Netherlands, Poland, Latvia, Sweden, Ireland, Greece, Finland, Denmark, Portugal.


    For other countries, we will send you free replacement parts to repair.




    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.




    For non-defective items, Voxelab charges a restocking fee equal to 10% of the original purchase price of each item returned. This fee will be deducted from your refund, or if you have requested an exchange, the fee will need to be received by Voxelab before the new item is shipped.




    You’ll get a FULL REFUND if your return is a result of quality defects. For non-defective returns, the original shipping fees will not be refunded to you.




    If an exchange is approved, we will ship the new item to you, after payment of any applicable restocking and shipping fees.


    Exclusive Limited Warranty (Only Applies to Non-US Customers)*

    Voxelab grants a period of 90-Day warranty on Extruder and One-year full warranty on other parts. However this one-year full warranty does not apply to the build tape, build plate, acrylic cover, SD card, USB stick, USB cable, filament, filament spool, and glue stick. Which are considered as consumables. The warranty period starts from the date of purchase. If a hardware defect arises and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, Voxelab will send you new or refurbished replacement parts at no charge, while need you to cover the shipping cost. Voxelab may request that you replace defective parts with new or refurbished user-installable parts that Voxelab provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Voxelab. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Voxelab’ property. Parts provided by Voxelab in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Voxelab unless specified otherwise.


    Exclusions from and Limitation to Warranty

    This Limited Warranty applies only to hardware products manufactured by or for Voxelab that can be identified by the “Voxelab” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-Voxelab hardware products or any software, even if packaged or sold with Voxelab hardware. Manufacturers, suppliers, or publishers, other than Voxelab, may provide their own warranties to the end user purchaser, but Voxelab, in so far as permitted by law, provides their products “as is”. Software distributed by Voxelab with or without the Voxelab brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.


    Voxelab does not warrant that the operation of the product will be uninterrupted or error-free. Voxelab is not responsible for damage arising from failure to follow instructions relating to the product’s use.


    This warranty does not apply: (a) to altered or broken Warranty Card or defaced or removed series number of hardware; (b) to damage caused by improperly or incorrectly performed modifications, alterations or repair; (c) to the device has worked over 400 hours; (d) tdamage caused by improper installation, use or operation; (e) to damage due to operation under improper environment; (f) to damage caused by abuse(overloaded working), misuses; (g) to damage caused by using unauthorized spare parts or poor-quality filament; (h) to damage caused by using 3rd party software; (i) to damage caused by force majeure (such as a lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond human control.) THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. VOXELAB’S RESPONSIBILITY FOR HARDWARE DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY VOXELAB IN ITS SOLE DISCRETION.


    *Voxelab only grants a period of 90-Day warranty to US customers.


    Disclaimer of Warranties; Limitation of Liability

    Except as explicitly provided in these Terms, we do not guarantee, represent or warrant that your use of our service or any Voxelab product will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service or the product will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


    In no event shall Voxelab be liable for any loss, death, or bodily injury that you suffer, or that you cause to any third party, in connection with your use of Voxelab products. To the fullest extent legally permitted VOXELAB EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPLICIT WARRANTY OF FITNESS for a particular usage, the particular nature and circumstances of said usage being unforeseen and unforeseeable to Voxelab.


    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except to the extent otherwise expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.




    No Voxelab reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.





    You agree to indemnify, defend and hold harmless Voxelab and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


    Entire Agreement

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


    Force Majeure

    Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event.


    Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK. 


    Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time at this page.


    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


    Contact Information

    If you have questions regarding this Terms of Service, please contact us on this page.


    Shipping Policy

    Order Process

    Once payment received, you will receive an order notification email. Voxelab3dp dispatches order within 2-3 working days after payment received. We will inform you by email if shipment delays. Feel free to reach us by email if you have any questions about lead time.

    Shipment and Delivery

    Voxelab3dp has several local warehouses in United States, Canada, Europe, United Kingdom, Australia and Russia, all with ample 3d printers and multiple 3d printing filament types in stock. Order will be dispatched separately if required items aren't at the same warehouse. 

    Kindly noted that shipment may be delayed due to the worldwide Covid-19 situation. If your package is unfortunately affected, we'll inform you by email. 

    FREE Local Warehouse Shipping Option

    Voxelab3dp offers FREE SHIPPING for items in stock at local warehouse. If your required items are out of stock, we may dispatch them from nearby warehouse or ship from our China Depot. We will reach out for your confirmation on shipment option change and possible freight charges.

    International Shipping Option

    We use DHL, FedEX, UPS, EMS and SF Express for international shipping. Packages shipped to United States, Canada, Australia, United Kingdom, France, Germany, Spain, Italy and Japan usually takes 5-7 days, other countries may take 10-25 days.

    Voxelab3dp applies DDP shipping terms for packages delivered to following countries using international ship. Namely, we cover items import duties, tax and VAT fees. 

    Asia: Japan

    North America: United States, Canada

    Europe: United Kingdom, France, Germany, Italy, Spain, Czech Republic, Belgium, Netherlands, Poland, Latvia, Sweden, Ireland, Greece, Finland, Denmark, Portugal.

    Shall you have any questions on our shipping policy or package lead time, feel free to reach us by email here

    Package Tracking

    Once order dispatched, we'll send the package tracking number by email. It might take 2-3 days for tracking information updated on express website. If you cannot track down package in 3-4 days, please reach us for assistance.

    Signature Requirements

    For orders up $400, please provide a signature for successful shipment.