Delivery time: Normally, your order will be shipped within 3-5 business days after you make the payment. You will receive your order within 1-2 weeks. (Except pre-sale products).
Express company: Orders placed in our official online store will be shipped by FedEx, UPS, DHL, or USPS, which depends on the destination country. Normally, we don't support
customers’ assigning specified express companies.
FREE SHIPPING from United States, Canada, Europe, United Kingdom and Australia local warehouses, where we have large stocks of Voxelab 3d printers and filament.
Learn more about our Shipping Policy.
We use DDP shipping terms when ship to following countries. That is saying Voxelab will take care of the import duties, taxes and VAT, you pay the listing price and shipping rate only.
North America: United States, Canada
Europe: United Kingdom, France, Germany, Italy, Spain, Czech Republic, Belgium, Netherlands, Poland, Latvia, Sweden, Ireland, Greece, Finland, Denmark, Portugal.
We have overseas warehouses in the United States, France, Czech Republic, Canada, United Kingdom and Australia. If your delivery address is located in the United States, European Union countries, Canada, United Kingdom or Australia, and your order is in stock, it will be shipped from the corresponding warehouses in these regions. Otherwise, your order will be shipped from the warehouse in Jinhua, China.
We currently only accept payment issued via PayPal. You can still pay using a Debit or Credit Card through PayPal, no PayPal account required.
Here is how : Submit your order, follow online check out guide and choose “Pay with Credit or Debit Card” option. You will be directed to a secure page to enter credit card information for payment.
Both registered members and visitors can order 3d printers, filament and spare parts on Voxelab3dp.com. We recommend sign up as a member to purchase considering of following benefits:
1. Faster check out.
2. Better control over your personal information.
3. Better support: order status & shipping tracking on profile page, appointed after-sales services, etc.
4. Special promo offers for members only.
Step one : Login (visitors skip this step)
Step two : Go to the product page you want to order, select Shipping Country and corresponding attributes, then click Buy Now button or Add to Cart button if you want to combine shipping for several items.
Step three : Fill in correct shipping address and double confirm the item, then click Submit Order button.
Step four : Issue Payment via PayPal. You can pay with Credit Card through PayPal even without a PayPal account.
Yes, you can contact us directly: firstname.lastname@example.org, kindly note your expected items, quantity and other related information. We will get back to you as soon as possible.
You did not choose PayPal payment or your paypal account balance is insufficient.
(Please note that we do not support credit card payment at the moment, but you can authorize credit card payment through PayPal.)
You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.
If you ordered directly from Voxelab, you will receive a confirmation email with information about the products you ordered after your order payment. You will receive another email when your order has shipped. If you have any questions about the order, you can contact us at any time: email@example.com.
Registered members can look up order status on personal profile page.
Normally, your order will be available for delivery within 3-5 business days after you make the payment. Once your order is shipped out, the system will automatically send you the tracking number by email. The tracking number will be delayed during holidays, or when your order is out of stock.
Registered members may look over shipping information on personal profile page.
If the logistics track has not been updated after 7 days, please contact us: firstname.lastname@example.org.
We might have divided your order into several packages. Slow trucking perhaps causes the speed is out of sync. Please waiting 7 days and contact us email@example.com for logistic tracking.
Please contact us at firstname.lastname@example.org as soon as possible. If your order has not been shipped, we can change the address for you; if your order has been shipped, we cannot guarantee that the address can be changed successfully. Please contact your local express company to change your address.
We cannot modify your order after it is shipped. If you want to modify the model of the machine
or other order information, please contact us at email@example.com as soon as possible before shipping.
You may cancel orders before dispatch, usually within 1-3 business days after payment arrival. Reach us by email at firstname.lastname@example.org the very first moment you want to cancel orders, it is impossible to cancel order once items shipped out.
For order cancellation, refund usually will be issued and returned within 3-5 business days.
We accept returns for Voxelab 3D printers within 30 days of receipt of delivery without any reasons. You may check our Warranty & Returns Policy for further information.
You may reach us by email to return 3d printer, please include all necessary information and images so that we can get it done quickly.
If you have not received your order even after the delivery date has passed, or if the tracking number shows that your package has been delivered, but you haven't received it yet, we recommend the following steps in resolving the issue:
1）Contacting the Courier
First, we recommend that you reach out to your chosen courier service provider (FedEx, UPS, DHL, etc) and check to see if they have any information about your package. Voxelab's courier partners are under contract to fulfill these orders accurately, so if any shipments have been declared lost, customers can file a claim.
2）Filing Claims of Loss
We encourage you to provide as much detail as possible related to your package, especially in regards to supporting documents. If, after filing a claim the issue has still not been resolved, please contact us via email: email@example.com; we will be happy to assist you.
Before filing a claim, be sure you’ve checked all locations where the package could have reached and check with anyone who might have retrieved the package. e.g., neighbors, family members, etc.
If you find that your order is missing items, it may be that the order was divided into multiple packages for delivery, you can contact contact us via email: firstname.lastname@example.org to check the specific situation of the package, and include necessary photos and/or video recording for assistance.
If it is determined that we missed the item when sending the package, we will refund or resend it to you.
Voxelab has a high standard of quality, and we aim to deliver products without damage. In the case of damage, please contact us as soon as possible: email@example.com. Please include details about the problem, including photos or video of any visual damage.
If there are problems that cannot be solved during use, please contact our aftersales team: firstname.lastname@example.org, they will help you.
1: Check the tightness of the synchronous belt. And adjust it into proper tightness.
2: Adjust the transmitting ratio. Turn up if it the size is smaller. Turn down if the size is bigger.
1: Heating the printing plate
2: The filament material is non-stick to the plate. We recommend you use glue to increase the stickiness.
3: The distance between extruder and plate is too far.
4: The plate is not horizontal. Please leveling the plate again.
1: wire feeder is adjusted too tight and extrudes the filament. It causes resistance and abrasion. Please adjust the arm of force properly until the occlusive and smooth condition.
2: Turn down the retraction length. High retraction length causes abrasion.
3: Check the filament feeder is stuck or not. If blocked, please clean it up.
1：turn down the temperature by 5-10℃
2: Turn up the traveling speed or turn up the retraction length and speed.
1: Check if the tightness of the synchronous belt installs correctly or not.
2: Check the tension of the synchronous belt.
3: Re-slice the model
4: Speed down the printing or acceleration value.
5: Make sure the operating environment temperature is lower than 30℃.
Step1: Insert the TF card into the reader (TF card form: 32 bit, 4096 bytes)
Step2: Insert the reader into the computer’s USB interface.
Step3: Build a new folder named ‘firmware’
Step4：place the downloaded document of xx.bin form into the ‘firmware’ folder.
Step5: Insert the TF card into a 3D printer
Step6: Restart the machine
1: Check out if the screen display wires are plugged properly or not.
2: Refresh the firmware to check out it could be recovered or not. If it doesn’t work, please contact customer service for technological support.
1: Check out if the electric wires are plugged properly or not.
2: Contact customer service for technological support.
1: Pre-heating the extruder or plate separately.
2: Re-plug the thermistor wire of abnormal temperature fluctuation. If there is still a problem, please contact customer service for technological support.
1: Check out the temperature and plug the thermistor again. If it still doesn’t work, thermistor damage could be a possible situation. Changing another thermistor could solve the problem.
2: Temperature display abnormal. Plug the wire of the heating tube again. If it still doesn’t work, heating tube damage could be a possible situation. Changing another heating tube could solve the problem.
Download from https://www.voxelab3dp.com/download
1: Make sure to use the same TF card before and after the outage
2: Please do not pause the printing after the restart. Printing cannot be recovered after a pause.
1: Make sure the good condition of the return-to-zero sensor.
.2: check the condition of the electric wire. Manually press the sensor to check if it stops.
.3: Contact customer service for technological support.
1: change file name into English character+ number
2: slicing document does not match （g/gx/gcode）
3: Fix the model before slicing
1: Formatting the card (32 bit, 4096 bytes)
2: Changing the card (under 16G memory)
Yes, BL touch is officially supported. Please update the firmware V3.1.1 if you have installed a BL touch part on Aquila.
Polaris and Proxima Connectivity: USB
Slicing software supported: ChiTuBox and VoxelPrint. You may download them at Voxelab Download Center.
Printing time varies for each printer, as each printer features different size, resin type, curing time per layer, etc. When slicing model design, the printing software will gives an estimated printing time based on the number of layers, the resin used and its curing time, etc.
As for the numers of models per machine can build each time, it depends on the model size. You may take a look at corresponding printer's build area -- size of build plate, build volume and the size of your models for confirmation.
Sorry, we do not offer free resin. If you get an Voxelab 3d printer, we recommend purchase Voxelab resin for smooth 3d printing. You can check out our cost-effective resin here.